Shipping and Returns


Please allow up to five soon working days for your order to be processed, packed and shipped, although this is usually much sooner. Pansy is a one lady band, but rest assured, your new treasure will arrive with you as soon as possible! 

Postage costs will be calculated at checkout and all UK orders are posted with Royal Mail. All international orders are sent using Royal Mail International Standard or International Tracked. The cost calculated at checkout includes the cost of shipping and packaging. If multiple items are bought at the same time postage is automatically combined at checkout, if you purchase two items in the same week and would like your postage combined please contact us after purchasing and we will refund the excess cost.

We are not liable for any customs, tax or import fees you may receive when buying from us.

If you have any queries regarding shipping, contact us on and we will get back to you as soon as possible. 

We are not liable for items once they have been dispatched, although if you do encounter problems please do not hesitate to contact us on


Please ensure you check the measurements carefully on the product description before making your order. We are a one lady band and take pride in offering detailed descriptions with accurate measurements to make sure you are getting the best service possible, therefore we are unable to accept returns on our vintage items and all sales are final, please be aware of this before you make a purchase. If under the circumstance a return is agreed between us and the customer, the original post costs and returns postage must be paid for by the customer and is not refundable. You will be offered a credit note for the value of your item/s.

Items priced at £42 and under are absolutely non returnable.

 Please bare in mind that our pieces are true vintage, they’ve been danced in and they have been lived in, so all garments will carry your usual signs of vintage wear. Anything that we think is outside of what would class as usual vintage wear we will state in the listing. If you think something is missed, please let us know on


All 'Made by Pansy' dresses are Made to Order bespoke dresses which are crafted just for you upon your order. This therefore means these are non returnable or refundable. If under the circumstance you do have an issue with your order, please contact us and we of course will try to help you resolve this.

All Made by Pansy dresses have a lead time of approx 4-5 weeks. Once she is made, your dress will be then dispatched to you.





Our Policy is offered as an addition to your statutory rights, and does not effect these.