Shipping and Returns

 

Please allow up to five soon working days for your order to be processed, packed and shipped, although this is usually much sooner. Pansy is a one lady band, but rest assured, your new treasure will arrive with you as soon as possible! 

Postage costs will be calculated at checkout and all UK orders are posted with Royal Mail. All international orders are sent using Royal Mail International Standard or International Tracked. The cost calculated at checkout includes the cost of shipping and packaging. If multiple items are bought at the same time postage is automatically combined at checkout, if you purchase two items in the same week and would like your postage combined please contact us after purchasing and we will refund the excess cost.

We are not liable for any customs, tax or import fees you may receive when buying from us.

If you have any queries regarding shipping, contact us on info@thepansygarden.com and we will get back to you as soon as possible. 

Please note: For our valued customers in the USA, orders may be subject to import tariffs of around 10% of the item’s value, along with possible additional handling fees charged by the courier. These charges are collected upon delivery and are the responsibility of the customer. While these fees are unfortunately beyond our control, we want to be fully transparent so there are no surprises when your parcel arrives. As a small independent business, we truly appreciate every single order your support means the world to us, and we’re so grateful to be able to share our treasures with you!

We have implemented a new shipping service for the US, and going forward will be using UPS or DHL. Due to courier handling fees, it may be wise to bundle up on your order, to make the most of paying the fee!

We are not liable for items once they have been dispatched, although if you do encounter problems please do not hesitate to contact us on info@thepansygarden.com.

Please ensure you check the measurements carefully on the product description before making your order. We are a one lady band and take pride in offering detailed descriptions with accurate measurements to make sure you are getting the best service possible, therefore we are unable to accept returns on our vintage items and all sales are final, please be aware of this before you make a purchase. If under the circumstance a return is agreed between us and the customer, the original post costs and returns postage must be paid for by the customer and is not refundable. You will be offered a credit note for the value of your item/s.

Items priced at £42 and under are absolutely non returnable.

 

Our Policy is offered as an addition to your statutory rights, and does not effect these.